TERMS AND CONDITIONS
TFAGAME LTD Company Number: 15229273 Office 590b, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
1. General Provisions
1.1 These Terms and Conditions govern the use of the TFAGAME LTD website and the purchase of digital products.
1.2 By purchasing from TFAGAME LTD, you agree to these Terms and Conditions.
1.3 We reserve the right to modify these Terms and Conditions at any time without prior notice.
1.4 If you do not agree to these Terms and Conditions, please do not use our website.
1.5 Any continued use of our website after changes to these Terms and Conditions will be deemed as acceptance of the updated terms.
2. Definitions
2.1 "Service Provider" or "we" or "us" – TFAGAME LTD, a company registered in the United Kingdom.
2.2 "Website" – The official TFAGAME LTD website, including all subdomains.
2.3 "User" or "you" – Any individual or entity using the Website and/or purchasing products.
2.4 "Product" – Digital goods sold via the Website, including game keys, gift cards, software activation keys, and subscription keys.
2.5 "Account" – A personalized section of the Website assigned to each registered User.
2.6 "Privacy Policy" – A separate document detailing the processing of personal data.
2.7 "Working Days" – The Website operates 24/7; however, customer support staff operates Monday to Friday, excluding public holidays.
3. Terms of Use
3.1 Users must have full legal capacity to use the Website and purchase Products.
3.2 The Website may include third-party advertisements and links. We are not responsible for the content of such third-party materials.
3.3 Users must not: - Post offensive, unlawful, or inappropriate content. - Attempt to hack or exploit the Website. - Misuse trademarks, logos, or intellectual property.
3.4 We reserve the right to make changes to the Website without prior notice.
4. Minimum Technical Requirements
4.1 To use our Website, Users must have: - An internet-connected computer or mobile device. - A valid email address. - An up-to-date internet browser with cookies and JavaScript enabled.
5. User Accounts
5.1 Creating an Account requires providing a valid email and password.
5.2 Users are responsible for keeping their login credentials secure.
5.3 Users may only have one Account.
5.4 TFAGAME LTD reserves the right to suspend or delete Accounts in cases of misuse.
6. Orders and Payments
6.1 Payments can be made using credit/debit cards, Apple Pay, Google Pay, Klarna, Giropay, and iDEAL.
6.2 Available payment methods vary by country.
6.3 VAT, if applicable, is calculated and displayed at checkout before payment is made.
6.4 Orders are processed instantly upon successful payment. In exceptional cases, delivery may take up to 48 hours.
6.5 Orders may be canceled if: - A technical pricing error occurs. - Fraud is suspected. - External factors prevent order fulfillment.
7. Refund Policy
7.1 Due to the nature of digital products, customers forfeit their right to a 14-day withdrawal period once the product has been delivered.
7.2 Refunds are granted only in cases where the product is proven to be defective and cannot be used.
7.3 If an order is canceled due to security concerns, a full refund will be issued.
8. Complaints and Support
8.1 Users may report issues to support@winamic.com.
8.2 Complaints must include order details and a description of the issue.
8.3 We aim to respond to complaints within 14 days.
9. Prohibited Activities
9.1 Users may not exploit website errors for personal gain.
9.2 Orders placed due to a pricing error may be canceled by TFAGAME LTD.
10. Intellectual Property Rights
10.1 All content, including logos, trademarks, and product descriptions, belongs to their respective owners.
10.2 Users may not copy, reproduce, or modify any part of the Website.
11. Account Suspension and Termination
11.1 TFAGAME LTD reserves the right to suspend or delete Accounts that: - Engage in fraudulent activities. - Violate these Terms and Conditions. - Attempt unauthorized access to the Website.
12. Service Availability and Maintenance
12.1 The Website may undergo maintenance, during which services may be temporarily unavailable.
12.2 We will notify Users in advance of scheduled maintenance when possible.
13. Jurisdiction and Governing Law
13.1 These Terms and Conditions are governed by the laws of the United Kingdom.
13.2 In case of disputes, both parties agree to resolve matters amicably first.
14. Contact Information
14.1 For any inquiries or issues, Users may contact us at support@winamic.com. By making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.